Who Pays For My Return?Updated 2 months ago

We do not offer free returns or provide returns labels, nor are we able to arrange collections of a return from your property. We apologise for any inconvenience caused by this. 

You will need to pay to return this to us, we also strongly recommend that you purchase a tracked service and get a receipt as we are not able to be held responsible for non-receipt of returned items. 

However, if you are returning an order to us because we have sent you an incorrect or damaged item, please speak with our team by reporting the issue by following the link here. If we have confirmed that there is an issue with the item you have received then we will reimburse your return costs via PayPal. 

To do this, you must get a receipt from the post office that shows how much you paid to return this and that you provide us with your PayPal email address. 

We are not able to refund return costs via any other method than PayPal.