Returns PolicyUpdated 2 months ago

We offer refunds and exchanges within 14 days of receiving the order. To be eligible for a refund or exchange, items must be returned in their original condition  (i.e. no pet hair, not washed, with original packaging), with all tags and packaging intact. 

We are unable to accept any returns that do not meet these requirements. We reserve the right to reject a return if the item is returned in a condition that we deem to be unacceptable. 

Any swimwear must include its hygiene strip. Unfortunately, if this is not included, we will decline the return.   

Please place a note in your parcel containing the following 

• Your full order number (including all letters in this order number)
• Full name
• Email address 
• Telephone number. This must be included with your return as our returns team will not be aware of any previous communication you may have with our customer service team regarding this. 
• Clearly state whether you would like a full refund for the item(s) being returned or an exchange. 

We strongly recommend that you purchase tracking so that if your package is lost in transit you can then claim this back from the courier. 
 

We are not responsible for packages lost in transit during transit on their way to our warehouse.

To initiate a return please follow the link here.