Damaged or Wrong ReturnsUpdated 2 months ago

Returning a Wrong Item: 

Firstly please speak to our Customer Service team to discuss the issue with your order. If you have not done so already, please contact our team by following through the relevant flow here.

Please ensure that the item(s) being returned are returned in a new, re-sellable condition (ie no pet hair, not washed, with original packaging). 

Please also ensure that you have included a note which clearly states your order number in full, and your email address which confirms that you received the incorrect item and have been asked to return it. 
 
 Once we have received the returned parcel, we'll send out the correct replacement item. You will receive a confirmation email to notify you once the correct replacement has been shipped. 

 Returning a Damaged Item: 

Firstly please speak to our Customer Service team to discuss the issue with your order. If you have not done so already, please contact our team here.

As above, please ensure that you have included a note which clearly states your order number in full, your email address and which confirms that you received a damaged item which you have been asked to return. 

Please also ensure that the item has not been worn and or washed and is free of any pet hair, thank you. 

Once we have received the returned parcel, we'll send out the replacement item. You will receive a confirmation email to notify you once the correct replacement has been shipped.